AVISA announces the launch of its integration with WhatsApp Business. The integration between AVISA and WhatsApp Business is designed to help you offer your customers a service that complements phone conversations with the automatic delivery of text messages. Useful information can also be provided in writing, during or at the end of the call, and remains available to the customer in the chat.
For Partners and resellers, this is an opportunity to add value to telephony projects and expand the range of services offered to businesses, including those already using AVISA.
From Call to Message
The solution enables more effective management of customer requests. When a user calls the company, AVISA answers the call, collects the necessary information and automatically summarizes it in a message sent via WhatsApp Business to the configured number, such as the one used by the sales or technical support team.
Sales representatives or technicians receive a clear summary of the request and can contact the user with all the relevant information already at hand. This reduces manual tasks, speeds up contact handling and helps businesses avoid missing sales opportunities while improving customer care overall.
Partners can build tailored solutions by connecting the voice assistant to the customer company’s communication and contact management processes. The integration is already available to all AVISA customers.
How It Works
From the AVISA portal, an enabled WhatsApp Business account is connected and the WhatsApp node is configured within the assistant’s workflow using Meta-approved templates. AVISA sends outgoing messages, while any replies are handled by operators through the WhatsApp Business app in coexistence mode.